1.1 What these terms cover. These are the terms and conditions on which we supply a Petrest Pre-Payment Plan to you when you are an individual customer.
1.2 Petrest Pre-payment Plan. A Petrest Pre-Payment Plan means a pre-payment plan entered into by you to make advance payment to us for our pet funeral services prior to your pet having passed away. This Petrest Pre-payment Plan is not a credit agreement.
1.3 Other terms that apply. The following terms also apply (available on our website) in the following circumstances:
| Our Privacy Policy | This applies when you provide us with any personal data. It explains what personal data we collect and how we use it. |
| Our Complaints Policy | This explains how you can make complaints about our services and how we deal with them. |
1.4 Why you should read them. Please read these terms carefully before you apply for a Petrest Pre-Payment Plan from us. These terms tell you who we are, how we will provide the Petrest Pre-Payment Plan to you and other important information.
2. Information about us and how to contact us2.1 Who we are. We are Vetspeed Limited, trading as Petrest.
2.2 Our company details:
| Company Name | Vetspeed Limited |
| Registered Address | The Chocolate Factory, Keynsham, Bristol BS31 2AU |
| Place of Registration | England and Wales |
| Company Number | 1449974 |
| VAT Number | 115 1416 58 |
2.3 How to contact us. You can contact us directly via the contact details published on our website.
2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you apply for a Petrest Pre-Payment Plan.
2.5 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you.3.1 You can place an application for a Petrest Pre-Payment Plan through our website. If you would like to purchase a Petrest Pre-Payment Plan, you must place an application through our website using the Petrest Pre-Payment Application Form. A Petrest Pre-Payment Application Form means the form you are required to complete to apply for a Petrest Pre-Payment Plan. Our acceptance of your Petrest Pre-Payment Plan Application will take place when we email you from info@petrest.co.uk confirming our acceptance, at which point a contract will come into existence between you and us. An acknowledgement or a simple confirmation that we have received your Petrest Pre-Payment Application Form will not be treated as confirmation that we have accepted your application.
3.2 Refusal of an application. We reserve the right to refuse an application for a Petrest Pre-Payment Plan for any reason and without giving a statement of reason.
3.3 Please note that we will only be able to contract with you if you have capacity to enter into a contract with us. By entering into a contract with us you are confirming that you have the requisite capacity and are of the legal age to be bound by these terms.
4. Petrest Pre-Payment Plan.4.1 Location of Petrest Pre-Payment Plan. The Petrest Pre-Payment Plan is only available from collection addresses within a 50-mile radius of A505 Main Road, Thriplow Heath, Near Royston, Hertforshire, SG8 7RR.
4.2 Petrest Pre-Payment Plan reference number. If your Petrest Pre-Payment Plan is entered into, we will provide you with a plan reference number.
4.3 Petrest Pre-Payment Plan payments. All payments made by you will go to towards the cost of the funeral services for your pet.
4.4 Monthly payments. You can set up payment in instalments of either one, two, three, four, five, six, seven, eight, nine, ten, eleven or 12 monthly instalments. Full payment must be made within 12 months.
4.5 Funeral services. In the event of your pet passing away, please call 01763 770006 stating your pet’s name and/or plan reference number. Alternatively, please advise your registered veterinary practice of your Petrest Pre-Payment Plan with us so that they can contact us.
4.6 One Petrest Pre-Payment Plan per pet. You will need to complete a Petrest Pre-Payment Application Form for each pet for which you would like to set up a Petrest Pre-Payment Plan. Once setup, you will be advised of your account details where the payment for each Petrest Pre-Payment Plan will be allocated (“Petrest Pre-Payment Plan Account”). These can be added as separate plans under your one Petrest Pre-Payment Plan Account.
5. Changes to your Petrest Pre-Payment Plan.5.1 Collection address. Subject to clause 4.1, if your pet requires collection for its prepaid funeral from a different address to the one nominated in your Petrest Pre-Payment Application Form, we reserve the right to charge an additional reasonable fee (calculated at £1.50 per mile outside the radius in clause 4.1).
5.2 Other details. In the event that any or all of the details provided by you on the Petrest Pre-Payment Application Form change, you must notify us in witing at the earliest opportunity by contacting: Petrest Manager, Cambridge Pet Crematorium, A505 Main Road, Thriplow, Nr Royston SG8 7RR or by emailing info@petrest.co.uk.
6. Price and Payment.6.1 Price. The balance due for payment of your Petrest Pre-Payment Plan will be calculated by the type of your pet in accordance with prices set at the time you take out your plan. All payments made will go to towards the cost of the funeral services for your pet.
6.2 Payment methods. You can pay for the Petrest Pre-Payment Plan in the following ways:
6.2.1 In full via credit or debit card
6.2.2In monthly instalments, subject to the instalment periods of clause 4.4 above, via direct debit or standing order.
6.3 Receiving pet funeral services. Your Petrest Pre-Payment Plan must be paid in full before the pet funeral services are carried out.
6.4 Outstanding balance. If your pet covered under your Petrest Pre-Payment Plan passes away before your Petrest Pre-Payment Plan is paid in full, the remaining balance will become immediately due for payment. We reserve the right to refuse to provide the funeral services under the applicable Petrest Pre-Payment Plan if the remaining balance is not paid in full prior to the funeral service.
6.5 Minimum monthly payment. There is a minimum monthly payment of £30.00.
6.6 Collection. Subject to clauses 4.1 and 5.1, the price is inclusive of collection from your nominated veterinary practice or address input in your Petrest Pre-Payment Plan Application Form.
6.7 Responsibility. It is your responsibility to ensure that you are making the monthly payments on time as set out in the agreement. Once you have made the final payment to your Petrest Pre-Payment Plan, it is your responsibility to cancel any future payments that may have been set up, for example via standing order, with your relevant bank or building society.
6.8 Value Added Tax. The Petrest Pre-Payment Plan is inclusive of VAT at the prevailing rate.
7. Cancellation of your Petrest Pre-Payment Plan.7.1 14-day cancellation period. You may cancel your Petrest Pre-Payment Plan free of charge within 14 calendar days from the date your Petrest Pre-Payment Plan begins. Any payments made will be refunded to you. You must notify us in writing of your request to cancel.
7.2 Post 14-day cancellation period. Once the 14-day cancellation period has lapsed, any request to cancel your Petrest Pre-Payment Plan will be subject to a £75 administration fee charge. We will then refund you the remaining balance of any payments you have made, if applicable.
7.3 Change in services. If we have significantly changed our funeral services or we make a material change to these terms, then you may cancel the Petrest Pre-Payment Plan and receive a full refund at any time prior to the funeral services being carried out.
7.4 Our right to cancel. We reserve the right to cancel your Petrest Prepayment Plan if payments are not made on time and you have failed to pay the full sum by the time the funeral service should be provided. The admin charge of clause 7.2 applies the same.
8. Summary of your key legal rights. We are under a legal duty to supply services that are in conformity with this contract. Nothing in these terms will affect your legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is services, for example cremation services, the Consumer Rights Act 2015 says:a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
9. We may make changes to these terms.9.1We may amend these terms from time to time. We reserve the right to make changes to these Petrest Pre-payment Plan terms and conditions. We will notify you in writing of any significant changes, determined in our sole discretion. These terms were last updated on January 7th 2025.
10. Governing law. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.